Privacy policy
Privacy Policy
Introduction
At Energy, your privacy and trust are extremely important to us. We are committed to protecting your personal information and providing a safe and secure online shopping experience. Any data collected is used responsibly and will never be shared with third parties without your explicit consent, except as required by law.
Energy is operated by Gem Import & Export Company, an Egyptian company established in 1992, specializing in the import and distribution of personal care and beauty products. Over the years, GEM has partnered with reputable international brands to deliver high-quality products to the Egyptian market.
Customer satisfaction remains at the core of our values, and we continue to expand our retail presence through carefully selected locations and digital platforms across Egypt.
What Do We Do with Your Information?
When you interact with our website or place an order, we may collect the following information:
Order Information
Information you provide such as your name, address, phone number, and email address is collected to process and fulfill your orders.
Automated Information
We automatically receive your device’s IP address to help us understand your browser and operating system, allowing us to improve website performance and user experience.
Consent
By providing personal information to complete a transaction, you consent to our collection and use of that information for the specific purpose of fulfilling your order.
For marketing communications, your explicit consent will be requested. You may withdraw your consent at any time by contacting us at Energy_Egypt_instagram@gemegypt.com
Disclosure
We may disclose your personal information if required by law or if you violate our Terms of Service. Any disclosure will be limited to what is legally necessary.
Third-Party Services
We rely on third-party providers such as payment gateways and shipping partners to operate our services. These providers collect and use information only as necessary to perform their services and are governed by their own privacy policies.
Please note that your information may be subject to the laws of the jurisdiction where these service providers operate.
Security
We take reasonable precautions to protect your personal information from unauthorized access, misuse, or disclosure. Payment data is encrypted using SSL technology and stored using AES-256 encryption. While no system is entirely secure, we comply with PCI-DSS standards and follow industry best practices.
Age of Consent
By using this website, you confirm that you are of legal age in your country of residence, or that you have parental or guardian consent to use this site.
Changes to This Privacy Policy
GEM reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and significant updates may be communicated via email. We encourage you to review this policy periodically.
Contact Information
For privacy-related questions, requests, or concerns, please contact us at:
Energy_Egypt_instagram@gemegypt.com